Payment should be made in Singapore Dollars by cash, cheque or funds transfer to UOB, Maybank or POSB Savings account. Cheques must be crossed and cleared before release of travel documents or services to ‘Qu’ins Travel & Tours Pte Ltd’.
For every payment made, an official receipt will be issued. Full payment or an agreed deposit is needed to confirm any travel arrangement or service. Balance payment must be settled at least 3 weeks before departure else booking is subject to cancellation.
Unmentioned items i.e. laundry, minibars, overseas calls, etc are not included.
Malaysia Group Tours: Fare is non-refundable if cancellation is made within 1 week before departure unless another traveller is able to take your place.
Our company has the right to postpone or cancel group departures when the minimum number of participants is not met or when rooms or seats are unavailable. In this event, passengers who has deposited an amount or paid in full will have their money returned together with a payment voucher.
In the event of cancellation/amendment/refund after a ticket or issuance has been sold, a service fee of $50 is payable (except in the case of death or personal injury with proof) in addition to the charges imposed by the respective airlines/hotel/suppliers. Please note that certain airline tickets are non-refundable and cannot be cancelled/changed. Refund processes may take up to 3 months.
Partially unused services are non-refundable.
Any complaints or claims must be made in writing within 2 weeks from the date of service rendered. An acknowledgement letter will be made within 2 working days and a reply will be conveyed to the complainant/claimant within 21 days. We seek to settle all issues to the best of our ability.
The company only collects the customers’ necessary data to complete any sale transaction and future in-house marketing. We do not believe in disclosing, sharing, transferring, selling or renting the data collected to any third parties.
All images are for illustration purposes only. No copyright is intended.
511 Guillemard Road
Grandlink Square, #02-20
+65 6744 3225
+65 6744 3224
Mon-Fri: 10.00 am - 6.30 pm
Sat: 10.00 am - 2.00 pm
Sun & PH: By appointment only