Full payment must be settled at least 4 weeks before departure.
In the event of cancellation, fees will be charged as follow:
Any unutilized or unsatisfactory service provided in the umrah package is non-refundable.
Qu’ins Travel & Tours reserves the right to cancel any umrah packages before departure due to insufficient number of pilgrims and unavailability of airline seats or accommodation. In the course of said event, a full refund will be given to the applicant, therefore granting the company zero liability and responsibility towards the applicant whatsoever.
Roundtrip economy flight ticket
Air-conditioned land transfer
Passport application and other travelling documents (if any)
Additional payment for baggage exceeding weight limit (20kg/pax)
Long-distance phonecalls, personal expenses, laundry service, etc
Tipping and gratuities
Travel Insurance (if any)