General Terms & Conditions

Payment Modes

Payment should be made in Singapore Dollars by cash, cheque or funds transfer to UOB, Maybank or POSB Savings account. Cheques must be crossed and cleared before release of travel documents or services to ‘Qu’ins Travel & Tours Pte Ltd’.


Booking

For every payment made, an official receipt will be issued. Full payment or an agreed deposit is needed to confirm any travel arrangement. Balance payment must be settled at least 3 weeks before departure else booking will be cancelled.

Unmentioned items i.e. laundry, minibars, overseas calls, etc are not included.


Cancellation / Amendment / Refund

Our company has the right to postpone or cancel group departures when the minimum number of participants is not met or when rooms or seats are unavailable. In this event, passengers who has deposited an amount or paid in full will have their money returned together with a payment voucher.

In the event of cancellation/amendment/refund after a ticket or issuance has been sold, a service fee of $50 is payable (except in the case of death or personal injury with proof) in addition to the charges imposed by the respective airlines/hotel/suppliers. Please note that certain airline tickets are non-refundable and cannot be cancelled/changed. Refund processes may take up to 3 months.

Partially unused services are non-refundable.

Malaysia Group Tours: No refund can be given if cancellation is made within 1 week before departure unless another traveller is able to take your place.


Complaints & Claims

Any complaints or claims must be made in writing within 2 weeks from the date of service rendered. An acknowledgement letter will be made within 2 working days and a reply will be conveyed to the complainant/claimant within 21 days. We seek to settle all issues to the best of our ability.


Privacy of Data

The company only collects the customers’ necessary data to complete any sale transaction and future in-house marketing. We do not believe in disclosing, sharing, transferring, selling or renting the data collected to any third parties.